Reference

What You Need to Know Before You Play

These terms set out the rules governing your account with er88, including eligibility, how we handle your data, and what applies based on your location in Pakistan. Access to our platform depends on local law and is available only where permitted in your region.

Jurisdiction-dependent accessAccount eligibility rulesData retention policyJazzCash, Easypaisa, Raast coveredContact rights included
er88 What You Need to Know Before You Play
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Legal queries — account eligibility challenges, data requests, or policy clarifications — go through a separate channel from general support. Use the paths below to get the right team. Responses to formal legal requests may take longer than standard account help.

Team online

Legal Enquiry Email

Send formal data requests, eligibility disputes or policy questions to our legal contact address. Include your account ID and the specific policy section you are querying.

Account Support Chat

For account-level issues tied to legal terms — such as a transaction dispute involving JazzCash or Easypaisa — open a chat from your account dashboard and select the billing category.

Written Request Form

Data deletion or access requests under applicable privacy rules must be submitted via the written request form in your account settings. Processing follows our stated retention schedule.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We treat your account data as operational, not commercial. Here is how each area works in practice across our platform.

Data Handling

We collect only what is needed to operate your account — login identity, transaction records via JazzCash, Easypaisa or Raast, and device session data. We do not sell this to third parties.

Cookies and Session Tracking

Cookies keep your session active across page loads, especially on mobile where network switches can interrupt a game. You can clear session cookies from your browser without affecting your account balance.

Account Security

Login uses an OTP sent to your registered mobile number. If you do not recognise a session, you can force a logout from all devices in your account security settings immediately.

Retention and Deletion

Transaction and identity records are retained as required by our operational obligations. You may request a copy of your data or ask for deletion of non-essential records through the written request form.

Common Legal Questions From Our Account Holders

These questions come up regularly. Each answer reflects how our policy actually works — not a generic disclaimer.

Access depends on local law and is available only where your region permits it. We do not make a legal ruling on your behalf — check your local regulations before opening an account.

We hold your registration details, session logs, and transaction records for payments made via JazzCash, Easypaisa, Raast, Bank Transfer or Debit Card. We do not retain your wallet PINs or card numbers.

Submit a written request through the data request form in your account settings. We will respond with a summary of what we hold and in what form, within the timeframe stated in our policy.

You can request deletion of non-essential data. Some records — such as transaction logs for Easypaisa or Raast payments — are kept for operational reasons and cannot be removed on request.

If we determine that your account is accessing the platform from a jurisdiction where it is not permitted, we may suspend access. Any cleared wallet balance would be handled according to our account closure terms.

Raise it via the legal enquiry email, including your account ID and the specific concern. Our legal team handles these separately from standard account support and will respond in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.